Legal
Refund Policy
We want course purchases to be clear and fair. This policy explains when a refund may be requested and how approved refunds are processed.
Last updated: 27 August 2026
Refund eligibility
You may request a refund within 7 calendar days of purchase if you have completed less than 20% of the course. Requests outside this period or after substantial course consumption are generally not eligible because access is to digital educational content.
Duplicate or failed payments
If you are charged more than once for the same purchase, or money is debited but enrollment is not activated, contact support with the registered email address and transaction reference. We will verify the payment and either activate access or arrange the applicable refund.
Non-refundable cases
- Requests made after the eligibility period or after 20% or more of the course has been completed.
- Accounts suspended for sharing access, piracy, fraud, abuse, or another violation of the Terms of Service.
- A change of mind after substantial use, or inability to complete a course due to personal scheduling or device limitations.
How to request a refund
Email support from your registered address with the course name, purchase date, transaction reference, and reason for the request. We may ask for additional information needed to verify the transaction and course usage.
Processing time
Approved refunds are sent to the original payment method. We normally initiate them within 7 business days. Your bank or payment provider may take additional time to reflect the amount. Payment gateway charges or taxes will be handled according to applicable law and gateway rules.
Course cancellation by us
If we permanently cancel a paid course and cannot provide a reasonable replacement, affected learners will receive an appropriate refund for the unavailable course access.